Customer Service Representative in a hybrid role supporting Icelandic speaking customers for Booking. Responsible for inquiries and mediation between travelers and accommodation suppliers.
About the role
- Customer Support Specialist delivering excellent service primarily via email and phone. Join a disruptive technology startup making real estate more accessible and transparent.
Responsibilities
- Build trust in our brand by delivering excellent customer support—primarily over email, but also by phone.
- Show empathy and care in ensuring customer cases are resolved positively.
- Manage and prioritise a wide range of customer requests while meeting ambitious SLAs.
- Collaborate with our onboarding, legal, accounting, compliance, sales, and product teams.
- Support ad-hoc projects designed to improve the customer experience.
Requirements
- Graduate with a degree (or similar professional experience).
- Experience in a customer-facing role (internships or part-time jobs are great too).
- Comfortable communicating with people over phone and email.
- Clear written and verbal English communication skills.
- Strong organisational skills and attention to detail.
- Computer literacy and ability to pick up new tools quickly.
Benefits
- Competitive Salary
- HMO Benefits
- Health & Dental Insurance
- 12 Mental Health Days annually + Paid Time Off + Public Holidays
- Team and company-wide events
- Learning budget to support your development
- Growth and Development Cycles with performance reviews to enable fast growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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