Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Supervisor of Customer Experience at Afya leading communication for digital products and postgraduate area. A strategic role with autonomy and a strong interface across various business areas.
Responsibilities
- Structure, monitor and optimize end-to-end communication flows;
- Ensure alignment between content, timing and stages of the customer journey;
- Ensure consistency of tone of voice across different products and channels;
- Support product launches, editorial planning, campaigns and continuous improvement initiatives.
Requirements
- Strategic vision and the ability to integrate data, information and content;
- Strong organizational skills and the ability to prioritize and orchestrate requests;
- Ability to ensure smooth and consistent delivery of outputs;
- Basic knowledge of Excel and PowerPoint;
- Degree in Communications or a related field (preferred, not required).
Benefits
- Meal/food allowance;
- Flexible working hours and allocations (for remote positions);
- Transportation allowance (for hybrid or on-site positions);
- Profit sharing (PLR);
- Multibenefits: flexible benefit via Flash Card to use as you prefer;
- Gympass / Wellhub;
- Psicologia Viva (online platform for consultations with psychologists and nutritionists);
- Health and dental insurance;
- Life insurance;
- Extended parental leave (up to 6 months for mothers and 20 days for fathers);
- Rede D'Or: support and important information for maternal and infant health with a network of affiliated nurses;
- Birthday day off (one day off to take on your birthday or during your birthday month);
- Platform with various courses to enhance your knowledge (UCA);
- Language academy (AIA);
- Leadership development program;
- Discount on undergraduate and graduate courses at Afya's educational units;
- Premium subscription to Afya iClinic and Afya Whitebook.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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