Provide administrative support to sales teams and partners at RELX, managing orders and customer interactions. Analyze demand and inventory to optimize service levels in a fast - paced environment.
About the role
- Implementation Consultant involved in client training and software implementation of Fiix CMMS. Delivering solutions and support for successful software launches.
Responsibilities
- Act as the sole or primary point of contact for clients during the implementation phase of their journey.
- Enable clients to take full advantage of our industry-leading technology and deploy solutions in a manner that encourages end-user adoption, minimizes 'time to value', and supports expansion over time.
- Engage directly with clients to understand their requirements, identify implementation success factors, develop best-fit solution designs, and configure the CMMS to meet their specific needs.
- Manage client expectations; identify and communicate implementation risks, capture and share key project decisions and insights, and control project scope, quality, & timeline.
- Develop and deliver client training programs, including the creation of client-specific training material (e.g. documents and videos).
- Assist clients with the collection, loading, and configuration of data.
- Design and build client-specific reports and dashboard KPIs & widgets.
- Support system integrations between Fiix & ERP systems.
- Record project progress and store all project artefacts in a central repository.
- Collaborate with teammates to implement CMMS & implementation best practices.
- Assist with the training & development of new Implementation Consultants.
Requirements
- Bachelor's Degree
- Legal authorization to work in Canada is required.
- The ability to travel 40% of the time.
- 5+ years of experience in a software implementation role.
- 5+ years of experience with SaaS or CMMS software.
- Bilingual proficiency in French and English.
- Prior experience in the Maintenance and Reliability industry.
- Prior experience translating customer requirements into workable software solutions.
- Prior experience in Project Management leading small and medium software implementations; including experience developing work-breakdown structures and managing project plans.
- A valid driver's license.
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
Implementation Engineer at Veovo developing and maintaining solutions for airport operations. Focusing on passenger predictability and workflow optimization through data analysis and sensor configuration.
Customer Engineer responsible for diagnosing and repairing ATMs and self - service systems. Role involves installation and maintenance within the UK region ensuring customer satisfaction.
Customer Engineer installing and servicing ATM hardware for NCR Atleos. Building customer relationships and ensuring equipment performance in South Africa.
Customer Engineering Account Manager role focuses on delivering exceptional customer service and technical expertise for aircraft retrofit solutions. Engaging with airline and leasing customers for their modification needs.
Regional Client Implementation Team Manager leading a team through successful client onboarding at Equitable. Ensuring adherence to quality and turnaround standards in Implementation processes.
Client Implementation Consultant responsible for client onboarding and process optimization at Equitable. Managing projects and ensuring exceptional client experiences during implementation.
Implementation Manager leading customer projects and managing implementations for an AI - native SaaS platform. Focusing on enterprise - level solutions in a hybrid work environment.
Implementation Specialist at Zelis delivering healthcare solutions for payer clients. Collaborating with teams to ensure successful product implementation and client satisfaction.