Unified Communications Implementation Engineer responsible for designing and implementing UC solutions at MiWay. Focusing on collaboration, telephony, and contact center solutions for enhanced client experience.
About the role
- Implementation Engineer responsible for implementing Risk & Fraud Management Software Solutions. Collaborate with clients to ensure successful delivery and adherence to quality metrics.
Responsibilities
- Partner with clients and internal teams to understand business requirements and direct the configuration duties
- Develop and perform quality assurance check points within your team to ensure quality and timely delivery
- Take ownership of your team’s business results by developing and leading training and execution plans
- Monitors and impacts key metrics and efficiencies
- Problem-solve routine to complex issues
- Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
- Identify opportunities to build tools or enhancements that improve implementation quality, efficiency, and team productivity.
- Track status and provide updates in relation to overall implementation process
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
- Work closely with Development and other teams to ensure client satisfaction and on-time delivery
Requirements
- Typically requires a bachelor’s Degree in related field and 5-7 years of experience
- Hands on experience with databases and data queries to support application configuration, troubleshooting, and implementation activities.
- Experience configuring or integrating applications using APIs or web services a plus.
- Salesforce experience a plus
- Data migration experience a plus
- Strong troubleshooting, diagnostic and analytical skills.
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- Strong written and oral communication skills including communication of technical concepts to non-technical individuals
- Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
- The ability to remain calm, diplomatic, and cooperative under stressful conditions
- Financial Services and Enterprise Software experience beneficial but not required.
- This position requires fluent written and oral communication in English.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits
- Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – “You Earned it”
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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