ServiceNow Senior Architect at OCT Consulting shaping technology solutions for federal clients. Leading design, implementation, and customization of ServiceNow solutions to meet operational needs.
About the role
- ServiceNow Architect overseeing the architecture and implementation of ServiceNow solutions for the organization. Focused on integrations and ensuring best practice governance for operational efficiency.
Responsibilities
- Leading the end-to-end architecture, design, and delivery of ServiceNow solutions, ensuring alignment with business and IT strategies and guaranteeing platform scalability, availability, and performance
- Providing technical leadership to developers and consultants, ensuring adherence to best practices and platform governance
- Overseeing and leading integrations between ServiceNow and external enterprise systems (e.g. SAP, SuccessFactors), defining and applying appropriate integration patterns and technologies (REST, SOAP, APIs)
- Collaborating with stakeholders to translate business requirements into scalable, reusable solution design including documentation, technical approach and developer's instructions
- Monitoring implementation quality and lead integration testing when necessary
- Coordinating platform rollouts and enhancements, working with relevant teams to uphold technical standards and best practices
- Ensuring compliance and license adhering by collaborating with the ServiceNow account team, workers council, and other stakeholders
- Supporting upgrade planning, release management, and environment strategy
Requirements
- Several years of hands-on experience with ServiceNow, including architecting solutions across CSM, HRSD, and ITSM, along with one or more Implementation Specialist certifications in these areas
- Expertise in ServiceNow data models, workflows, JavaScript scripting, and complex enterprise integrations (e.g., SAP, SuccessFactors)
- Expertise with CMDB, Flow Designer, IntegrationHub, and custom app development
- Strong ability to translate business requirements into high-quality technical designs
- Languages: English – proficient/fluent
- Nice to have: ServiceNow Certified System Administrator (CSA), ITIL v3 or v4 certification, Experience with Agile methodologies, Certified Technical Architect (CTA) or Certified Master Architect (CMA) can be considered an asset
Benefits
- A permanent contract
- Flexible working hours for a perfect work-life balance and the possibility of up to 50% home office
- In-house training programs and unlimited access to LinkedIn Learning
- Private medical insurance
- Meal allowance
- Many global benefits
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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