Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
About the role
- Support Specialist providing operational and technical support for Reward Gateway clients. Engaging with UK clients and enhancing their experience with our services and products.
Responsibilities
- Outstanding help and support to our UK clients and their employees across the globe
- Accurate and well-written answers to incoming queries
- Fast resolution to queries and problems
- Develop product knowledge and stay updated on technical, industry changes, HR trends, legislation
- Create relationships with other Reward Gateway teams
Requirements
- Fluent written and spoken English
- Forward-thinking, positive and self-motivated
- Customer-focused approach with strong interpersonal skills
- Confident computer user including navigating websites and online software
- Highly organised with great attention to detail
- Able to evaluate and prioritise customer demands
- Excited to learn new things and willing to invest personal time and energy in improvement
- Flexible with the ability to work independently and as part of a team
Benefits
- Video call with a member of the Talent Acquisition Team
- Employee Experience Test to complete in 15-20 minutes for the final interview. This will be shared 30 minutes before your final interview
- Final stage interview with Support Team Managers in Client Support
- Comfortable and inclusive working environment
- Focus on professional growth and development for employees
- Access to company benefits and perks at rg.co/lifeatrg.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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