Technical Account Manager supporting Tier 1 clients at Fiserv, facilitating exceptional service and navigating complex technical issues. Building innovative solutions in collaboration with product, business, and technology leaders.
About the role
- Technical Account Manager ensuring efficient integrations and improving data insights for partners. Collaborating with key retailers and managing operational incidents to enhance performance.
Responsibilities
- Gestionar la relación técnica con aliados clave de Retail y CPGs
- Monitorear y resolver incidencias operativas (tickets)
- Analizar y dar seguimiento a los OKRs de tus cuentas
- Desarrollar proyectos e iniciativas orientadas a mejorar métricas de availability, quality, integrations y payments
- Generar análisis, reportes e insights a partir de datos
Requirements
- Conocimiento intermedio/avanzado de SQL (Snowflake deseable)
- Conocimientos básicos de Python (procesamiento de datos, automatización)
- Manejo de herramientas de visualización como Power BI (u otras similares como Tableau o Looker)
- Deseable experiencia previa en áreas de operaciones, analytics o integraciones técnicas
Benefits
- Herramientas de trabajo
- Capacitación constante
- Oportunidades de crecimiento profesional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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