Help Desk Manager overseeing IT support operations and team development for a remote - first organization. Ensure efficient service delivery and enhance employee IT experiences.
About the role
- IT Manager overseeing financial operations for IT portfolio in the PMO. Leading budgeting and resource allocation while collaborating with IT and Finance teams.
Responsibilities
- Partner with the IT Director of PMO and Financial Support to develop and manage the annual IT budget process for both project and operational expenditures
- Create and implement standardized processes for budget planning, tracking, and reporting across the IT organization
- Provide financial insights and recommendations to optimize IT spending and resource allocation
- Collaborate with department leaders to understand their financial requirements and translate them into comprehensive budget plans
- Serve as a liaison between IT and the Business Transformation Office (BTO) for strategic funding initiatives
- Manage the IT intake process for new strategic IT initiatives requiring BTO funding
- Support development of business cases and ROI analyses to support funding requests
- Track and report on the financial performance of BTO-funded initiatives
- Ensure alignment between IT strategic investments and broader organizational objectives
- Lead a team of financial analysts responsible for project cost accounting
- Establish and maintain project financial controls, including budget baselines, tracking mechanisms, and variance reporting
- Implement processes for capitalizing appropriate project costs in accordance with accounting standards
- Manage the Staffing and Resource allocation processes that drive labor costs in projects
- Provide regular financial status reporting for the IT project portfolio
- Identify financial risks within projects and develop mitigation strategies
- Establish and track key performance indicators for the IT PMO
- Manage, mentor, and develop a team of financial analysts within the IT PMO
- Establish clear performance expectations and provide regular feedback
- Create professional development opportunities for team members
- Foster a collaborative environment that promotes innovation and continuous improvement
- Conduct performance reviews and support career advancement for team members
- Build and maintain strong relationships with IT Directors, Finance, Procurement, and other business partners
- Represent the IT PMO in financial planning meetings and governance forums
- Communicate financial information effectively to technical and non-technical stakeholders
- Collaborate with project managers to ensure financial aspects of projects are properly managed
Requirements
- MBA, master’s in accounting or master’s degree in related field
- PMP or CPA certification
- Experience working in a PMO environment
- Experience with strategic planning and business case development
- Experience managing or leading IT projects in Agile, Predictive, and Hybrid Methodologies.
- Experience leading and developing project working groups.
- Minimum of 8 years of experience leading projects within a program having several interdependencies to other systems or projects.
- Minimum of 5 years of senior-level IT professional experience such as Sr Software Developer, Sr Database Administrator, Business Analysis, or related role.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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