Administrator providing administrative support at Wood, developing skills across a range of projects. Engaging in various tasks to ensure smooth office operations and collaboration.
About the role
- Key Account Administrator responsible for service coordination and customer relations at Rentokil Initial's Claremont office in Cape Town. Focus on maintaining service standards and liaising with clients.
Responsibilities
- First point of contact for all National Account emergency work.
- Coordination of service attendance and liaising with client at every stage.
- Follow up on service attendance ensuring service reports and certificates have been received.
- Retrospective costing along with supporting evidence sent to customer and payment requested.
- Ensuring all completed works have been sent for processing.
- Tracking and monitoring all work orders.
- Updating all customer portals with required information.
- Developing strong relationships with Key customers.
- Develop a close working relationship with KAM's and branch network.
Requirements
- Raising icabs tickets / complaints to the relevant personnel.
- Assistance with debt recovery with KAM.
- Good numeracy & literacy skills.
- Good IT skills.
- Ability to use internet.
- Proven communication skills to both internal and external stakeholders.
- Good eye for detail with a high level of accuracy.
- Strong commitment to delivering customer excellence.
- Strong organisation skills to effectively manage and prioritise workload.
- Ability to manage multiple tasks in a very fast paced environment.
- Matric.
- Tertiary Qualification will be advantageous.
- Minimum of 2 years of relevant experience.
Benefits
- Pension/ Provident Fund
- Join Discovery Medical Aid
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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