Key Account Administrator responsible for service coordination and customer relations at Rentokil Initial's Claremont office in Cape Town. Focus on maintaining service standards and liaising with clients.
About the role
- Bilingual Trade Services Administrator in Toronto handling mutual fund trades and GIC settlements. Collaborating effectively to meet operational deadlines in a hybrid work environment.
Responsibilities
- **What your day looks like:**
- Ensure daily settlement totals match the central depository
- Maintain daily settlement reports, and request money movement for transaction settlement
- Monitor rejections for trades and transactions, identify any issues and correct them on the system or advise the Credit Union of the corrections required
- Process GIC purchases, settlements, reconciliations and maturities
- Process Pool fund trades and settlements within specified SLAs
- Review and complete financial and non-financial adjustments
- Review requests for completeness and accuracy, communicating with internal and partner staff to verify and confirm details if necessary
- Communicating with Mutual Fund Companies via Letter of Indemnity, email, or phone call, to correct and resolve issues
- Respond to faxes received from Fund Companies and Credit Unions in a timely manner
- Respond to queries from other Aviso departments in a timely manner
- Support external and internal partners using the most efficient processing methods and recommending solutions for timely and accurate issue resolution
Requirements
- **Your experience and skills:**
- Post-secondary education or professional development in a related field is an asset
- Minimum 1 years’ experience in the Operations team of a Financial Services firm, preferably Transaction Services related
- Successful completion of the Canadian Securities Course or IFIC Operations course would be an asset
- Fluency (written and spoken) in English and French is required to effectively communicate with partners, clients, and colleagues across Canada
- Dataphile, Fundserv, and Capital Markets experience is an asset
- Ability to work independently to achieve the required objectives, within company and regulatory requirements
- A creative and adaptable approach to solving problems
- Self-motivated and results driven
- Strong attention to detail and accuracy
- Proven ability to work well under pressure and in a fast-paced environment
- Strong customer service orientation
- Strong organizational, time management and administrative skills
- Proven decision-making, prioritizing, and interpersonal skills with the ability to establish and maintain effective working relationships with various levels of management and staff
- Intermediate Excel and Microsoft Office Knowledge
Benefits
- **Why Aviso?**
- At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success. ** Here are a few things that set us apart:
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up options
- Matching contributions to our retirement program
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork
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