SG
S&P GlobalAccount Manager – Corporate Clients
Account Manager managing and growing relationships with corporate clients outside of the financial services sector. Seeking proactive individual to drive engagement with S&P Global solutions.
About the role
- The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts.
- The KACRM will act as a “conduit” to key touch points in the business and provide long term robust solutions for customers, which enhance and deliver partnerships for growth.
- This role will be reporting to the UK business.
Requirements
- Central point of contact to a KA Customer Sector, support the KAMs with retaining & growing a designated portfolio accounts against a designated set of targets.
- Provide leading edge “Proactive” & “Reactive” contact strategies that are customer defined.
- Lead on “After Sales Service” queries for customers within the designated portfolio, ensuring that the monitoring of progress is paramount to agreed customer service level agreements.
- On-boarding of new contracts and “Welcome Pack” and “Introductory” review with customers where required
- Provides the customer with a “One Stop Shop” desk based named contact into the business.
- Offers Intensive “Wraparound Care” for risk customers with priority planning process.
- Review CSI and Net Promoter feedback and deploy action plan to improve customer experience.
- Ability to view a customer 360 degrees and prioritise customers for service/sales/support.
- Ensuring that actions required for financial targets are deployed with customers on behalf of the business and recovered to mutually benefit both parties.
- Define contact plan within designated portfolios to minimise “risk” and maximise opportunities.
- Target for business growth sales & service team and individually on specific accounts.
- Co-ordinating customer projects, including major mobilisations, special events and bespoke products together with a contingency plan for each of these.
- Responsibility for retention of owned portfolio and supporting branch.
- Co-ordinate key account reporting and analyse issues up front to proactively resolve.
- The 100% delivery of profiled customer closed loop solution.
- Complete ‘Account Reviews’ with portfolio customers
- Maintain customer portals
- Key Deliverables
- To achieve agreed retention & growth targets within designated portfolio
- To deliver and exceed portfolio & customer SLA’s within the agreed account plan and strategy.
- To source solutions for all customer queries against designated portfolios through on-going negotiation with key touch points within the Business.
- To deliver an improved customer satisfaction for “New” & “Existing” customers in relation to account set up and mobilisation.
- The account manager will analyse RI performance for service and operations against agreed customer SLA’s and make recommendations and deliver long term improvements.
- The Account Manager will ensure the CRM management of the account is accurate at every level & that customer interaction are reflective in all primary data systems
- The account manager will work with customers educating and developing their understanding of our business regulations and compliance to support lean processes that mutually benefit the business and customer.
Benefits
- Company contribution to Medical Aid and Pension / Provident Fund
- Opportunity for Growth and Development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
RA
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