Technical Account Manager specializing in the adoption of AI Agents for improving customer interactions. Building strong customer relationships and driving technological solutions in a fast - paced environment.
About the role
- Technical Sales Account Manager at Axalta serving Korean OEMs. Providing technical service and leading business opportunities across multiple customer plants in an international environment.
Responsibilities
- Provide daily technical service, including monitoring line performance of Axalta materials
- Act as the technical and sales interface between Axalta and four key customers, with flexibility to support additional accounts if required
- Conduct weekly alignment meetings with the Business Director
- Report operational and technical issues to Korean Paint Shop Management following internal alignment
- Manage commercial reporting and alignment with Korean Procurement Management
- Align closely with Axalta on-site teams and local customer staff
- Coordinate material modifications between customer production lines and Wuppertal
- Lead productivity improvement projects at customer sites
- Identify, develop, and lead business opportunities
- Follow up on critical technical and quality issues
- Support new product qualification and innovation programs
- Liaise with Marketing to drive value-added improvements to the product line
- Coordinate and support new color projects across Wuppertal, Slovakia, Czech Republic, and Korea
- Lead price quotation preparation and submission
- Handle and coordinate issues involving Axalta Korea and KCC
- Ensure consistent, high-quality support for all four customers
- Support global account alignment, including international collaboration and travel
Requirements
- Native-level proficiency in Korean (spoken and written) – mandatory
- Strong English skills
- Excellent communication, negotiation, and stakeholder management skills
- Willingness and ability to travel extensively
- Degree in Engineering, Chemistry, Materials Science, Business, or a related field
- Experience in automotive coatings, paint shop operations, or the chemical industry
- Background in account management, technical sales, or customer-facing roles
- Knowledge of production processes, quality management, and continuous improvement
- Project management experience
- Ability to work effectively in international, cross-cultural environments
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