Market CRM Lead for APJ at HP, overseeing customer engagement and CRM strategies for the region. Driving customer base growth, retention, and integrated high - impact experiences across channels with a customer - first approach.
About the role
- Customer Success Manager championing client success and product adoption for Identity Verification solutions. Driving business growth, satisfaction, and retention for LexisNexis Risk Solutions.
Responsibilities
- Develop and manage client portfolios to ensure satisfaction and retention.
- Drive business growth and profitability by maximising customer value.
- Analyse customer data to improve customer experience and engagement.
- Conduct product demonstrations and training sessions.
- Enhance onboarding processes to streamline customer adoption.
- Act as a liaison between clients and internal teams to resolve issues effectively.
- Manage and proactively address customer feedback and requests.
- Minimise customer churn by implementing proactive success strategies.
Requirements
- Bachelor’s or Master’s degree in Business, Marketing, Computer Science, or related field, and/or equivalent industry experience.
- Minimum of 7 years industry experience.
- Proven experience in customer-facing roles within software or technology sectors, preferably in the APAC region.
- Excellent communication skills, both written and verbal, with strong presentation abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- High computer literacy and ability to learn new software efficiently.
- Experience in document creation and customer success processes.
- Strong problem-solving skills and proactive approach to customer challenges.
- Experience in data analysis and performance analytics.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager strengthening client relationships for Arago, a consulting group in digital transformation. Managing contracts, client escalations, and ensuring satisfaction with services.
Premier Resident Engineer providing technical support for Extreme Networks products in Japan while collaborating with customer teams and facilitating solutions.
Senior Manager leading Customer Success at Infinite Electronics, overseeing sales and customer service teams. Driving customer experience and revenue growth through strategic leadership.
Customer Success Specialist at a software company providing ERP solutions for food service. Ensuring client satisfaction through support and training for optimal software use.
Client Success Senior Associate role focusing on client onboarding, engagement, and operational execution. Collaborating with cross - functional teams to enhance client outcomes through events and data insights.
CRM Manager driving CRM strategy and execution across Americas, EMEA, LAC, and APAC. Collaborating with global stakeholders to optimize campaigns and enhance CRM capabilities.
Marketing Analyst optimizing digital actions and campaigns for Grupo Artesanal's performance and CRM. Engaging with e - commerce content and supporting various marketing initiatives.
Customer Success Manager building client relationships across industries in Thailand. Ensuring successful product adoption and value delivery for Taskworld customers in Thailand and globally.
Publisher Success Manager at Ogury supporting and growing publisher partnerships in Japan. Ensuring smooth technical operations, performance delivery, and high - quality publisher experiences in adtech.