Quality Manager overseeing and managing billing quality processes and audits at WM. Engaging stakeholders and ensuring billing accuracy and improvements across departments.
About the role
- Billing Specialist managing global billing of products and services. Collaborating with cross-functional teams to enhance billing automation while ensuring compliance and customer satisfaction.
Responsibilities
- Responsible for accurate and timely global billing of products and services in accordance with company policy and processes, driving financial performance and cash flow and ensuring internal and external customer satisfaction.
- Assist with the team’s billing processes, including mid-month and month-end invoicing; monitoring billing request queues; updating and maintaining client contract information; and facilitating software license key delivery.
- Work with Billing and Collection team members and Management to help design, improve, and test new and existing workflows to drive billing automation initiatives.
- Review monthly billing transactions for data accuracy, completeness, and trend analysis.
- Maintain working knowledge of the company’s current products and services.
- Prepare and review various billing analysis and reconciliations; identify fluctuations to expectations.
- Assist with recommendations and implementations of process improvements.
- Develop and prepare reporting of billing data for internal and external parties leveraging tools, artificial intelligence, and file transformation macros.
- Work with various teams (Revenue Accounting, Deal Desk, Sales Operations) to implement process improvements and controls to support evolution of billing in a high-growth environment.
- Coordinate with Information Technology and Business Intelligence teams to assist with internal and external customer inquiries.
- Be part of a global team with a strong focus on teamwork, support, and guidance across levels.
- Assist Billing and Collections Team with special projects and periodic audits.
Requirements
- Bachelor’s degree in Finance, or Accounting preferred.
- Minimum 2 years of invoicing and billing experience.
- Proficiency in financial software, large ERP systems, billing and revenue management software and tools, preferably experience with Salesforce, Sage Intacct, Workday, Zuora or similar applications.
- Intermediate knowledge of Microsoft Office tools, primarily Excel.
- Emphasize teamwork and collaboration including monitoring and addressing tasks across multiple participants.
- Highly organized and detail-oriented with experience managing multiple priorities, and deadlines in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Effective communicator with excellent verbal and written communication skills with ability to positively collaborate with cross-functional teams and senior leadership.
- Prior experience in a high-growth SaaS, software, or technology-related company is a plus.
- Good written and spoken communication skills in English.
Benefits
- Comprehensive health, dental, and vision plans
- Parental leave for primary and secondary caregivers
- Flexible work arrangements
- Two, week-long company breaks per year
- Additional time off
- Long-term incentive program
- Training investment program
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