Apprenti Service Sales Support au sein du Groupe CMA CGM, répondant aux demandes des clients et gérant les cotations. Collaboration avec les équipes commerciales et interne pour optimiser les processus.
About the role
- Customer service representative in the energy sector handling inbound customer inquiries and providing sales support through exceptional service. Flexible hours and comprehensive training included.
Responsibilities
- Handle customer inquiries by phone and in writing — all inbound
- Resolve customer inquiries related to new contracts and updates to customer master data
- Manage supplier switches and electricity and gas connections
- Process tariff upgrades
- Identify sales potential and provide appropriate consultation
- Maintain thorough and accurate documentation in the system
- Act as the service partner who brings a smile to customers' faces
Requirements
- Communicative and fluent in German at C1/C2 level
- Confident using PCs and common software applications
- You have a structured, reliable approach to work, combined with excellent advisory skills
- Motivated and eager to learn – career changers welcome
- You live in Salzwedel or the surrounding area
Benefits
- Permanent employment contract from day one
- €2,460 fixed base salary for full-time employment + €0.50 attendance bonus per hour
- Additional commission scheme – performance is rewarded
- Fully paid, intensive full-time basic training followed by supported onboarding with close on-site professional support and continuous coaching
- Up to 30 days of vacation
- Job ticket (subsidy for the Deutschlandticket public transport pass)
- E-bike leasing
- After basic training, part-time from 30 hours/week possible
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