Kundenbetreuer at regiocom assisting Vodafone customers with inquiries and technical support. Hybrid role in Berlin with flexible working arrangements and a focus on customer satisfaction.
Responsibilities
You handle inbound customer calls (no cold calling!).
You assist with technical questions related to internet and TV.
You convince customers to stay with us (winback).
You advise on plans and suitable solutions.
You document your conversations and ensure customer satisfaction.
Requirements
Excellent German skills (C1)
Enjoy communicating and providing customer service
Inbound sales experience? Great — not required
Motivated, willing to learn, and goal-oriented
Proficient with PC and CRM systems
Calm, friendly, and solution-oriented approach — even during difficult conversations
Benefits
Permanent contract from day one
€2,460 base salary + €0.50/hour bonus
Strong commission model — no cap, only opportunities
Fully paid onboarding & ongoing coaching
Up to 30 vacation days
Hybrid work after the probation period — including a home office allowance
Subsidy for the Deutschlandticket (public transport pass) or e-bike leasing
Professional development through our "Talent" program — we support your long-term growth
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