Patient Specialist educating patients on home monitors and providing support at IronRod Health. Handling call volume and managing client accounts in a healthcare setting.
About the role
- Customer Success Manager responsible for managing platform customers and driving AI adoption and revenue growth. Collaborating with internal teams to ensure customer satisfaction and success.
Responsibilities
- Own day-to-day customer success for a defined book of business, with a focus on adoption, retention, and renewals
- Track and communicate customer ROI using performance, behavioral, and revenue data
- Lead regular customer check-ins and QBRs, highlighting wins, risks, and next-step recommendations
- Execute account plans aligned to customer goals and Regal best practices
- Identify expansion opportunities through usage trends and evolving customer needs; partner with Sales to close
- Build strong working relationships with key customer stakeholders; escalate when needed
- Partner cross-functionally with Implementation, Support, Product, and Sales to deliver a smooth customer experience
- Surface product feedback and common challenges to help improve Regal’s platform and processes
Requirements
- 2-3 years of experience in client-facing roles such as Customer Success, Account Management
- Must have experience at a consulting firm or a fast-growing B2B tech company
- Experience supporting renewals and contributing to expansion opportunities
- Comfortable using data to assess performance and explain results to customers
- Clear, confident communicator across technical and non-technical stakeholders
- Organized, proactive, and able to manage multiple accounts and priorities
- Excited to work with AI-driven products and learn quickly in a fast-moving environment
Benefits
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized Class Pass membership
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
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