Customer Success Manager at VMware engaging with customers to enhance product adoption and oversee customer relations. Collaborating with internal teams to ensure customer satisfaction and managing account data.
About the role
- Customer Success Manager responsible for managing platform customers and driving AI adoption and revenue growth. Collaborating with internal teams to ensure customer satisfaction and success.
Responsibilities
- Own day-to-day customer success for a defined book of business, with a focus on adoption, retention, and renewals
- Track and communicate customer ROI using performance, behavioral, and revenue data
- Lead regular customer check-ins and QBRs, highlighting wins, risks, and next-step recommendations
- Execute account plans aligned to customer goals and Regal best practices
- Identify expansion opportunities through usage trends and evolving customer needs; partner with Sales to close
- Build strong working relationships with key customer stakeholders; escalate when needed
- Partner cross-functionally with Implementation, Support, Product, and Sales to deliver a smooth customer experience
- Surface product feedback and common challenges to help improve Regal’s platform and processes
Requirements
- 2-3 years of experience in client-facing roles such as Customer Success, Account Management
- Must have experience at a consulting firm or a fast-growing B2B tech company
- Experience supporting renewals and contributing to expansion opportunities
- Comfortable using data to assess performance and explain results to customers
- Clear, confident communicator across technical and non-technical stakeholders
- Organized, proactive, and able to manage multiple accounts and priorities
- Excited to work with AI-driven products and learn quickly in a fast-moving environment
Benefits
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized Class Pass membership
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
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