Customer Engagement Coordinator managing initiatives for customer advocacy and engagement at Harvey. Collaborating across teams and supporting community events with a focus on customer empathy and loyalty.
About the role
- Customer Success Manager at VMware engaging with customers to enhance product adoption and oversee customer relations. Collaborating with internal teams to ensure customer satisfaction and managing account data.
Responsibilities
- Create workplans for each account assigned in order to drive Customer Success initiatives.
- Engage constantly with customers to keep track of product adoption and consumption levels.
- Promptly attend customer escalations and act as a centre of contact to engage other departments as required.
- Log all activity related to the accounts and opportunities generated in the corresponding platforms.
- Execute product training according to customer needs.
- Analyse customer and account data to identify areas of improvement and set action plans.
- Provide valuable insight to the company based on the data and information obtained from customer interactions.
Requirements
- Demonstrates complex problem‑solving, critical‑thinking, and decision‑making skills.
- Communicates clearly and conveys necessary information effectively.
- Interacts confidently and professionally with higher levels of management.
- Communicates clearly and collaborates effectively with individuals at all levels.
- Negotiates skillfully and promotes/sells ideas persuasively.
- Possesses strong organisational and time‑management skills, driving tasks to completion.
- Collaborates effectively and builds solid, productive working relationships with others.
Benefits
- Hybrid working.
- Private healthcare, matched pension, enhanced parental & family leave.
- “Moments that matter” paid time off (yes, even for your pet’s birthday).
- Four Business Resource Groups supporting inclusion and belonging.
- Clear progression paths and benchmarked salaries.
- Sustainability - we’re building a greener future.
- A culture that values every voice and celebrates diverse perspectives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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