Hybrid Customer Engagement Coordinator

at Harvey

• Job title: Customer Engagement Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $98,000 - $132,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, New York City, United States

About the role

• Customer Engagement Coordinator managing initiatives for customer advocacy and engagement at Harvey. Collaborating across teams and supporting community events with a focus on customer empathy and loyalty.

Responsibilities

• Support customer-facing moments tied to research and engagement initiatives, including panels, roundtables, community events, and executive sessions.
• Assist with planning and execution of community events and partner-led programs, including logistics, guest coordination, and on-site support.
• Help deliver “surprise and delight” moments tied to customer advocacy and loyalty initiatives, ensuring a high-quality customer experience.
• Support internal customer empathy initiatives, including All Hands participation and “Field Trip” programs, coordinating speakers, schedules, and materials.
• Act as a connector across teams (Marketing, Sales, Customer Success, Ops), ensuring stakeholders are aligned and informed.
• Maintain project documentation, timelines, and status updates to support visibility and execution across multiple concurrent initiatives.
• Help manage day-to-day execution across a wide portfolio of initiatives, flexing quickly as priorities shift.
• Track program inputs and outputs (participants, milestones, learnings) to support reporting and continuous improvement.
• Identify opportunities to improve processes, templates, and workflows to help the Customer Engagement function scale.
• Support the execution of flagship third party research initiatives in partnership with external firms.
• Coordinate logistics, timelines, and deliverables across internal teams and external research partners to keep projects on track.
• Assist in activating Harvey customers as research contributors and validators, including outreach coordination, scheduling, and follow-ups.
• Help translate research outputs into downstream assets by partnering with Product Marketing and Sales (e.g., narratives, slides, talking points, and internal enablement materials).

Requirements

• 3–5 years of experience in customer-facing, program management, operations, or cross-functional support roles (Customer Success, Marketing, Research, Events, or similar)
• Strong project coordination skills with the ability to manage multiple workstreams simultaneously in a fast-paced environment
• Comfortable working with senior internal and external stakeholders, including customers, partners, and executives
• Highly organized, detail-oriented, and proactive, with a strong sense of ownership
• Excellent written and verbal communication skills, with the ability to synthesize information and keep teams aligned
• Familiarity with tools like Notion, Asana, and other project management tools a plus

Benefits

• Comprehensive health, dental and vision coverage
• Retirement benefits (401k match up to 4%)
• Flexible PTO