Senior Customer Success Manager optimizing customer journeys for CloudZero's B2B SaaS platform. Building relationships, driving success plans, and managing renewals in a hybrid role based in Boston.
About the role
- Customer Success professional managing client relationships for a digital marketing agency. Focused on communication, organization, and value-driven interactions to achieve client goals.
Responsibilities
- Manage relationships within a portfolio of clients
- Participate in WhatsApp groups providing support and guidance
- Organize and track requests between clients and the internal team
- Ensure alignment, clarity, and smooth communication
- Identify upsell opportunities with a focus on value generation
- Act as the strategic bridge between client expectations and the team's deliverables
Requirements
- Previous experience in Customer Success, customer service, or client relationship roles
- Strong verbal and written communication skills
- Organized and able to manage multiple concurrent tasks
- Proactive, with a leadership mindset and ability to work autonomously
- Comfortable using tools such as ClickUp and Excel
- Fluent in Portuguese
Benefits
- Health and dental insurance
- Bonus: Commission on client upsells
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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