Customer Success Manager ensuring seamless implementation and ongoing satisfaction in a fast - growing software startup. Collaborating with clients and internal teams to drive success and engagement.
About the role
- Manager of Technical Account Management leading a team in Singapore for Red Hat, focusing on customer needs and service delivery.
Responsibilities
- Manage and lead a team of Technical Account Managers in Singapore
- Provide mentorship, direction, and skill development to your team members to maximize engagement and develop deep technical and customer skills
- Provide input on strategies required to meet organizational goals and mentor for specific technical or process areas
- Closely working with APAC TAM Leadership Team and ASEAN Services Leadership Team for strategies and initiatives in the region
- Become a TAM champion for the sales team within the region and support TAM value proposition
- Engage with customers for delivering seamless renewals and growth
- Manage escalations in collaboration with local Sales and Services leaders and the Support Organization
- Foster cross-functional cooperation and collaboration to achieve a high level of customer satisfaction
- Participate in hiring processes and cultivate a pipeline of talented candidates
- Travel as necessary to visit customers and partners and attend conferences and other events if applicable
Requirements
- Experience in leading a team in a customer success, support engineering, or customer services organization in a technology-oriented environment
- Excellent interpersonal skills and ability to inspire, coach, and motivate team members
- Ability to translate strategic plans into communication and implementation plans; experience in guiding significant change and management activities
- Ability to interact effectively and diplomatically throughout all levels of a company with associates with diverse backgrounds
- Excellent written and verbal communication skills in English; Ability to interact courteously and effectively with customers, partners, and third-party vendors
- Excellent critical thinking skills with the ability to make a timely decision
- Ability to learn and apply new skills; ability to quickly process and effectively share knowledge
- Commitment to customer service and to providing the best customer experience possible
- Familiarity with Red Hat's portfolio of offerings and subscription business model
- Knowledge of open source software solutions and open source as a business model
- The ability and experience working in a matrix working environment
Benefits
- Flexible work arrangements
- Professional development opportunities
- Health insurance
- 401(k) matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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