Outreach Coordinator driving patient acquisition through relationship building and community engagement at BrightView. Focused on expanding referrals and improving patient outcomes in substance use treatment.
About the role
- Business Development Representative fueling sales productivity by engaging leads and maintaining CRM at Redemption Plus. Supporting Account Executives and facilitating seamless customer experiences.
Responsibilities
- Engage inbound leads within 1 hour via phone, email, or text
- Qualify prospect fit using our BANT framework (Budget, Authority, Need, Timeline)
- Conduct discovery calls to understand business needs and pain points
- Book qualified demos and site visits for Account Executives
- Re-engage dormant accounts and identify expansion opportunities
- Maintain accurate records for all leads, contacts, accounts, and opportunities
- Log all calls, emails, and meeting notes in Salesforce within 24 hours
- Update lead statuses and pipeline stages in real-time
- Generate weekly reports on lead flow, conversion rates, and pipeline health
- Assist AEs with quote preparation and proposal coordination
- Support new customer onboarding and initial order setup
- Respond to customer inquiries and route to appropriate team members
- Coordinate trade show logistics, booth setup, and lead capture
- Participate in weekly sales training and product knowledge sessions
- Shadow Account Executives on customer calls and meetings
- Stay current on industry trends, competitor offerings, and our product line
- Develop skills in objection handling, negotiation, and closing techniques
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or related field — or equivalent experience
- 2+ years of experience in sales support, inside sales, or customer service (B2B preferred)
- CRM Proficiency: Hands-on experience with Salesforce or similar CRM platforms
- Strong written and verbal communication skills
- Highly organized, detail-oriented, and proactive with follow-through
- Ability to manage multiple priorities and maintain accuracy in a fast-paced environment
Benefits
- Health, Dental & Vision Insurance (company contributes 80%)
- 401(k) with company match (fully vested immediately)
- Flexible PTO Policy
- Hybrid Work Model (3 days onsite in Taunton, MA / 2 days remote)
- Quarterly Team Events (we actually have fun together)
- Annual Performance Reviews with transparent promotion criteria
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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