Hybrid Business Development Representative

at Redemption Plus

• Job title: Business Development Representative
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Overland Park, United States

About the role

• Business Development Representative fueling sales productivity by engaging leads and maintaining CRM at Redemption Plus. Supporting Account Executives and facilitating seamless customer experiences.

Responsibilities

• Engage inbound leads within 1 hour via phone, email, or text
• Qualify prospect fit using our BANT framework (Budget, Authority, Need, Timeline)
• Conduct discovery calls to understand business needs and pain points
• Book qualified demos and site visits for Account Executives
• Re-engage dormant accounts and identify expansion opportunities
• Maintain accurate records for all leads, contacts, accounts, and opportunities
• Log all calls, emails, and meeting notes in Salesforce within 24 hours
• Update lead statuses and pipeline stages in real-time
• Generate weekly reports on lead flow, conversion rates, and pipeline health
• Assist AEs with quote preparation and proposal coordination
• Support new customer onboarding and initial order setup
• Respond to customer inquiries and route to appropriate team members
• Coordinate trade show logistics, booth setup, and lead capture
• Participate in weekly sales training and product knowledge sessions
• Shadow Account Executives on customer calls and meetings
• Stay current on industry trends, competitor offerings, and our product line
• Develop skills in objection handling, negotiation, and closing techniques

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field — or equivalent experience
• 2+ years of experience in sales support, inside sales, or customer service (B2B preferred)
• CRM Proficiency: Hands-on experience with Salesforce or similar CRM platforms
• Strong written and verbal communication skills
• Highly organized, detail-oriented, and proactive with follow-through
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment

Benefits

• Health, Dental & Vision Insurance (company contributes 80%)
• 401(k) with company match (fully vested immediately)
• Flexible PTO Policy
• Hybrid Work Model (3 days onsite in Taunton, MA / 2 days remote)
• Quarterly Team Events (we actually have fun together)
• Annual Performance Reviews with transparent promotion criteria