Lead operational delivery and optimisation of collections and recovery strategies at Marshmallow. Ensure effective cash recovery while adhering to Consumer Duty principles.
About the role
- Gerente de Estratégia de Cobrança gerenciando equipes de analytics e cobrança. Focado em modelos de propensão a inadimplência e integração entre os canais de cobrança.
Responsibilities
- Manage the analytics team by developing and refining propensity-to-default and debt recovery models that maximize customer regularization and cash generation through optimization of negotiation policies;
- Lead the collections strategy team, ensuring full integration across collection channels and directing debtor volumes to the channels with the best cost/recovery ratio without reducing recovery rates;
- Oversee the financial products team, designing payment plans and, when appropriate, financing solutions with external partners to maximize customer uptake and minimize impact on cash flow;
- Train and develop teams, fostering a collaborative and productive work environment.
Requirements
- Bachelor’s degree in Business Administration, Economics, or related fields;
- Postgraduate degree in Financial Management;
- Specialized courses in Collections;
- Experience in team management;
- Previous experience managing collections operations;
- Proficiency with credit analysis tools;
- Knowledge of collections legislation;
- Strong negotiation skills.
Benefits
- Health insurance, dental plan, meal voucher, among others;
- Opportunities for growth and career development;
- Collaborative and inclusive work environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Collections Senior Process Associate at Genpact managing customer accounts and performing cash collection activities. Collaborating with teams to resolve disputes and analyze customer accounts in a hybrid work setting.
Analista de Negociação e Cobrança Jr managing health service negotiations to enhance healthcare access. Contributing to an efficient and optimized service network within Hospital Care.
Billing and Collections Coordinator at EdgeUno handling invoicing and collections for telecommunications services. Supporting financial analysis and managing customer accounts in a data - driven environment.
Analyst supporting OTC collections and disputes for Warner Bros. Discovery, maintaining customer accounts and reporting on receivables status. Working in a hybrid environment with a benefits package.
Manage billing and collections processes at OpenClassrooms, helping individuals with career transitions. Ensure quick and effective billing while leading a remote team.
Collections and Recoveries Officer managing customer debt to minimize losses at Absa. Negotiating repayment terms and adhering to company policies for effective collections.
Credit professional leading day - to - day operations of Credit & Collections team for John Brooks Company. Focusing on collections, internal training, and team activities in a hybrid work environment.
Lead business unit work teams in a call center/bank operations environment at M&T Bank. Monitor workflows, document processes, and resolve customer issues in a hybrid role.
Collections Analyst managing accounts receivable at Meltwater. Collaborating with clients and internal teams to optimize collections and enhance financial stability.