Hybrid Scrum Master, ServiceNow

Posted 3 hours ago

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About the role

  • Scrum Master enabling Agile principles for ServiceNow delivery. Coaching teams, facilitating ceremonies, and ensuring effective collaboration in a hybrid work setting.

Responsibilities

  • Enable fast, predictable, and high-quality ServiceNow delivery by embedding Agile & DevOps ways of working
  • Coach teams and stakeholders in Agile principles
  • Facilitate ceremonies and remove impediments
  • Foster a culture of collaboration, continuous improvement, and accountability
  • Ensure backlog readiness and delivery predictability
  • Maintain security, reliability, and availability of functionality

Requirements

  • Minimum 5 years of hands-on experience as a Scrum Master, Agile Coach, or in a similar delivery-focused role
  • Proven experience facilitating Scrum ceremonies (sprint planning, daily stand-ups, sprint review, retrospective)
  • Strong understanding of Agile frameworks (Scrum, Kanban, Lean) and DevOps delivery models
  • Knowledge of the full ServiceNow delivery lifecycle (across ITSM, ITOM, ITAM, SAM, HRSD, SPM, SecOps, Integrations, ATF, OT, App Engine & Now Assist)
  • Familiarity with ServiceNow DevOps concepts, release models, and CI/CD principles
  • Working knowledge of update sets, scoped applications, and promotion paths
  • High proficiency in backlog management, flow optimization, and delivery metrics
  • Excellent communication and stakeholder management skills, able to influence across teams and at different levels

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

Job title

Scrum Master, ServiceNow

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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