Ausbildung zum Kaufmann im E - Commerce in Dornstetten, Deutschland. Praktische Erfahrung im Online - Shop und in der Kundenbetreuung während der 3 - jährigen Ausbildungszeit.
About the role
- Customer support representative for e-commerce at Relou RH. Providing assistance through chat, email, and social media with a focus on problem-solving.
Responsibilities
- Atender clientes via chat, e-mail e redes sociais, oferecendo suporte rápido e eficiente;
- Acompanhar pedidos, trocas, devoluções e status de entrega;
- Registrar atendimentos e auxiliar na resolução de ocorrências junto às demais áreas;
- Identificar oportunidades de melhoria nos processos e na experiência do cliente.
Requirements
- Excelente comunicação escrita e interpessoal;
- Organização e agilidade no atendimento;
- Familiaridade com ferramentas de atendimento e plataformas de e-commerce;
- Experiência prévia com atendimento ao cliente será um diferencial.
- Experiência com plataformas como Shopify, Nuvemshop, Tray ou similares;
- Noções básicas de logística e processos de venda online;
- Conhecimento em ferramentas de CRM (como Zendesk, Hubspot, etc).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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