Digital and eCommerce Partner Sales Manager driving HP’s digital transformation through strategic partnerships with top retail brands. Collaborating with teams to optimize product sales and improve customer experiences.
About the role
- Customer support representative for e-commerce at Relou RH. Providing assistance through chat, email, and social media with a focus on problem-solving.
Responsibilities
- Atender clientes via chat, e-mail e redes sociais, oferecendo suporte rápido e eficiente;
- Acompanhar pedidos, trocas, devoluções e status de entrega;
- Registrar atendimentos e auxiliar na resolução de ocorrências junto às demais áreas;
- Identificar oportunidades de melhoria nos processos e na experiência do cliente.
Requirements
- Excelente comunicação escrita e interpessoal;
- Organização e agilidade no atendimento;
- Familiaridade com ferramentas de atendimento e plataformas de e-commerce;
- Experiência prévia com atendimento ao cliente será um diferencial.
- Experiência com plataformas como Shopify, Nuvemshop, Tray ou similares;
- Noções básicas de logística e processos de venda online;
- Conhecimento em ferramentas de CRM (como Zendesk, Hubspot, etc).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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