Customer Success Manager helping customers utilize Triumph's data tools effectively. Responsible for onboarding, analytics support, and relationship building in a remote role.
About the role
- Freelance Customer Success Agent responsible for customer support in Germany and smaller markets. Engage with customers via email and social media for excellent experience and collaboration with internal teams.
Responsibilities
- Reply to customer requests via email and social media
- Provide excellent support and be a product and customer care expert
- Work closely with the Customer Success team to share learnings
- Be the voice of the customer and collaborate with teams
Requirements
- German and English speaking
- Experience working with customers and customer support communication
- Experience with subscription services or technical support is a plus
- Customer centric mindset
- Curious, passionate and driven approach
- Willing to develop and grow with an international team
Benefits
- Passion, positivity and constant learning
- Freedom and opportunity to grow
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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