Manager overseeing Group Benefits Member Administration team at Manulife. Leading a cohesive team to provide quality service and outstanding results to clients and members.
About the role
- Client Service Advisor delivering treasury and cash management solutions for high value clients at RBC. Responding to client requests and coordinating integrated service solutions with the operations team.
Responsibilities
- Deliver an exceptional client experience by responding promptly and accurately to requests, prioritizing the client’s needs and taking ownership to resolve requests on the first contact
- Complete basic maintenance requests for existing Electronic Banking product offerings
- Offer expert advice and solutions to clients to ensure proper product function and utilization, anticipating needs and ensuring high-quality engagement
- Partner with the Operations teams and other CRT members to coordinate integrated service solutions
- Balance competing demands and prioritize tasks to meet stakeholder requirements, escalating issues that may impact client experience or RBC standards, including policy, compliance, and reputational risk
- In conjunction with Relationship Managers, participate in client service reviews to enhance product utilization and identify new opportunities
- Maintain accurate documentation of service queries and complete required reporting for transparency and management
Requirements
- 1-2 years of related experience with strong working knowledge of treasury and cash management operations and products
- Effective communication skills
- Strong attention to detail, analytical and problem-solving skills
- Excellent time management and prioritization skills
- Ability to work effectively both independently and within a team environment
- Nice to have: Commercial or corporate banking client servicing experience
Benefits
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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