Client Support Senior at CLA assisting clients with BILL software and ensuring effective solution resolution. Engaging with clients to address needs and improve service outcomes.
About the role
- Manager, Client Services guiding Vistage Chairs in improving member engagement and retention. Supporting strategic initiatives to strengthen group performance and navigate complex dynamics.
Responsibilities
- Serve as a trusted thought partner to Chairs, helping them strengthen group performance and navigate complex scenarios.
- Guide Chairs on key components of the Vistage experience such as pacing, 1:1s, engagement, and effective issue processing.
- Use deep listening to surface insights, themes, and tailored recommendations.
- Build credible consultative relationships and influence executive decision-makers.
- Interpret member and group feedback to identify risks and opportunities.
- Partner with Chairs to strengthen retention, engagement, and group dynamics.
- Provide strategic guidance on elevating the meeting experience and program standards.
- Apply B2B sales experience to influence Chair decision-making and support difficult conversations.
- Partner with internal teams to support Chairs and member lifecycle health.
Requirements
- Experience influencing executive-level clients or decision-makers.
- Strong B2B sales and consultative selling background.
- Ability to analyze feedback trends and translate insights into recommendations.
- Comfort navigating ambiguity and complex scenarios.
- Exceptional communication skills, supported by deep listening and emotional intelligence.
Benefits
- Life insurance of 4 times your base salary up to a maximum £1,250,000 benefit.
- Pension plan with 5% contribution and matching of 4%.
- 20 days annual leave with additional paid days off based on tenure.
- Access to Employee Assistance Programme and Travel Emergency Service.
- Staff development days and access to individualised development resources and tuition reimbursement program.
- Flexible schedules that take a hybrid approach.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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