Client Support Senior at CLA assisting clients with BILL software and ensuring effective solution resolution. Engaging with clients to address needs and improve service outcomes.
About the role
- Director of Client Services at The Salvation Army responsible for leadership and management of housing and treatment programs, ensuring quality care and compliance with standards.
Responsibilities
- Reporting to the Assistant Executive Director
- Responsible for meeting and maintaining all THLM Housing and Treatment program requirements
- Ensure that each program operates successfully within its assigned budget
- Lead our Program Management Team to deliver excellent, holistic care to all clients
- Collaborate with Program Coordinators to ensure consistency in service delivery
- Represent Toronto Harbour Light Ministries at relevant tables and committees
Requirements
- Master’s Degree or equivalent
- a Member of a Provincially Regulated College (Social Work or Psychotherapy preferred)
- Clinical supervision certification
- Training and/or certification in management
- Minimum five years of experience working in Substance Use / Concurrent Disorder sector
- Minimum five years supervising a team
- Excellent self-management and multi-tasking skills
- Excellent communication and networking skills
Benefits
- health and dental benefits
- paid vacation
- sick time
- RRSP contributions
- opportunities for professional development
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