Client Support Senior at CLA assisting clients with BILL software and ensuring effective solution resolution. Engaging with clients to address needs and improve service outcomes.
About the role
- Associate in Client Service, conducting high-level research and connecting industry experts for B2B insights. Engage in client projects while developing transferable skills in a dynamic environment.
Responsibilities
- The Client Service Team is the revenue epicentre of our business.
- As an Associate in the CST, you will need to think quickly and critically, conduct high-level research into industries and companies, identify, and speak with the best experts ensuring they have the most relevant experience and knowledge to address our clients’ needs.
- Working on multiple client projects at once, you will have the opportunity to accelerate your career and develop core transferable skills in sales, time and project management, negotiation, and professional communication, all while expanding your commercial awareness.
Requirements
- 1+ years of work experience
- Academic achievement in any undergraduate field (Bachelor’s degree or higher)
- Proven leadership skills and participation in extracurricular activities
- Demonstrated interest in business and a goal-oriented mindset
- A growth mindset, embracing challenges as opportunities for learning and development
- Excellent networking and sourcing abilities, leveraging professional networks like LinkedIn and internal databases to engage and convince suitable experts
- Strong ability to achieve quotas, meet specific targets, and deliver projects within set timelines
- Fluency in English (both verbal and written); Fluency in French is a great asset
- Knowledge of other languages such as German, Italian, Spanish, Japanese, Korean, and/or Mandarin is an asset
Benefits
- Be part of a creative, entrepreneurial and fast-paced team
- Learning and development programs (onboarding bootcamp, step-up programs, foreign language courses)
- Competitive compensation schemes
- RRSP with employer match
- Comprehensive health coverage (life, medical, dental, vision, and employee assistance programs)
- Substantial Wellbeing program (allowance, flexible and volunteering days)
- High-performance, fun and vibrant culture continually enhanced through team bonding & company events, as well as increasing CSR initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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