Senior Associate in Governance, Risk, Controls, and Compliance at PwC focusing on risk management and regulatory compliance initiatives. Responsible for client engagement and enhancing internal controls to mitigate risks effectively.
About the role
- ServiceNow Senior Consultant developing solutions aligned with client requirements at Deloitte. Leading platform configurations and collaborating with stakeholders for effective IT strategy implementation.
Responsibilities
- Deliver Technical Solutions: Design, develop, and implement ServiceNow solutions aligned with client requirements, using out-of-the-box capabilities and custom development where needed.
- Lead Platform Configuration: Configure modules (e.g., ITSM, ITOM, HRSD), build workflows, and manage integrations with third-party systems via APIs or IntegrationHub.
- Engage with Clients and Stakeholders: Collaborate with business and technical stakeholders to gather requirements, provide guidance on platform capabilities, and ensure solution alignment with business goals.
- Ensure Quality and Governance: Follow best practices for coding, documentation, security, and data management; support testing, deployment, and post-go-live activities.
- Drive Continuous Improvement: Recommend enhancements, identify opportunities for automation, and stay current with ServiceNow innovations and roadmap updates.
Requirements
- Bachelor’s degree in Software Engineering, Information Technology, or equivalent
- 8 years of hands-on experience with ServiceNow development and configuration across core applications (e.g. ITSM, HRSD, CSM).
- Strong understanding of JavaScript, Glide scripting, and ServiceNow platform architecture
- Experience with integrations using REST/SOAP APIs and understanding of web technologies (HTML, CSS, JSON, XML).
- Excellent communication and problem-solving skills, with the ability to work directly with clients and cross-functional teams.
- Demonstrated leadership and teamwork within or outside a work setting.
- Fluent verbal and written English language skills.
Benefits
- Rewards platform – your hard work won't go unnoticed at Deloitte!
- Training and development - at Deloitte we believe in investing in our best assets, the people!
- You will have access to world class training and funding towards industry and other professional certifications.
- Receive support and mentoring to progress your career.
- Benefits effective upon hiring including paid time off and holidays, health, and life insurance!
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