Sales Center Manager overseeing store operations at Dal - Tile, managing personnel and business objectives. Developing customer relationships and ensuring compliance with company policies.
About the role
- Operations Manager overseeing daily operations and optimizing workflow at a creditors’ rights law firm. Collaborating with senior leadership to improve efficiency and performance.
Responsibilities
- Oversee the firm’s daily operations
- Optimize workflow, and implement strategic initiatives to improve efficiency and performance
- Lead, manage, and improve administrative, HR, IT, and operations
- Streamline case management processes
- Ensure legal compliance at every step
- Oversee running of Quality Control, Workload, and Productivity Reports
- Maintain the highest quality of work-product
- Help clients achieve their goals and ensure firm policies and procedures are being followed
- Oversee Departmental Coordination
- Work with Department managers to realize areas of inefficiency
- Monitor progress and develop strategies to effectively and efficiently bring files to resolution
- Develop and grow client relations
- Exercise a high-degree of professionalism
- Develop training, evaluation, and professional development programs to maximize staff potential.
Requirements
- 5+ years of work experience in the creditors’ rights legal representation and/or mortgage servicing field
- 5+ years of management experience
- Strong analytical thinker
- Management and leadership skills
- Intermediate to advanced-level computer and general office skills
- Ability to effectively communicate verbally and through written electronic correspondence
- Time-management skills
- Advanced legal knowledge related to collections, and/or foreclosure areas of practice
- Diligent, methodical, and results-oriented approach to operations management.
- Bachelor’s degree in business, law, or a related field (advanced degree preferred).
- 5+ years management or operational leadership in a law firm or professional services environment.
- Strong background in collections, legal compliance, and process optimization.
Benefits
- excellent benefits package
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