Sales Center Manager overseeing operations and personnel at Dal-Tile store in Burr Ridge, Illinois. Responsible for revenue, budget, and leadership while managing store objectives and customer relations.
Responsibilities
Managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures
Achieves revenue, budget and other business objectives for each fiscal year
Develops business relationships with key customers within the store coverage area
Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis
Provides leadership and direction in the pursuit of store objectives with employees
Communicates and works closely with customers to maximize market penetration and margin potential
Develops and implements strategic plans to accommodate corporate goals
Advises customer on product selection, pricing and sales volume and continues to build customer relations
Analyzes and controls expenditures of SSC to conform to budgetary requirements
Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process
Ensures prudent credit transactions and manages account collections
Participates in the planning process by providing accurate, achievable sales forecasts
Align achievements with corporate goals, standards, and objectives
Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program
Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties
Assists where necessary
Recruits, hires and manages SSC staff associates
Manages store metrics to ensure performance
Maintains store KPI’s to meet audit expectation requirements
Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance
Requirements
HS diploma and 5+ years relevant sales experience required
Bachelor’s degree in Business or related field and 1+ years of relevant sales experience
4 years prior selling experience
Prior customer service experience is a plus
Minimum 2 years previous management experience
Strong interpersonal skills
Excellent written and verbal communication skills
Analytical aptitude; time management and organizational skills
Proven training, teamwork, and leadership skills
Ability to “multi-task.”
Demonstrated follow-up and follow-through skills
Must be proficient in MS Word, Excel, and PowerPoint
Must be Dal-Tile certified to operate powered industrial trucks
O&M Technician Level 3 leading inspections and troubleshooting on solar energy systems. Guiding junior technicians while ensuring peak efficiency of solar projects.
Data Operations Specialist at Northern, a digital solutions agency. Supporting operational and financial reporting with a focus on data integrity and collaboration across teams.
Associate Director overseeing operations for multiple Sentral communities in Pennsylvania. Will drive revenue and expense goals while leading on - site teams and managing client relationships.
Operations Manager overseeing daily operations of prosthetic manufacturing in Chattanooga, TN. Leading production workflows and ensuring safety, quality, and efficiency standards.
Custody Operations Analyst providing operational support to relationship management staff in Wealth Management Operations. Managing closing requests and ensuring timely service in compliance with corporate policies.
Hybrid Cloud Ops Engineer managing VMware virtualization and ensuring 24/7 availability of systems at Elanco. Collaborating with Senior Cloud Engineers to enhance IT ecosystem.
Trade Desk Manager at Voya overseeing day - to - day trading desk operations and ensuring compliance. Leading trading teams in executing diverse investment trades successfully.
Training as an operating room assistant at the Ev. Diakonissenkrankenhaus Leipzig, caring for patients pre - and post - operation. Engaging in a three - year practical and theoretical dual education program.
Neuropsychologist in part - time role at Laupark, focusing on therapeutic care for residents with neurological damage. Collaborating within an interdisciplinary team to support personal adaptations and training.