Sales Center Manager overseeing store operations and personnel at Dal-Tile, a Mohawk Industries subsidiary. Responsible for achieving business objectives and developing customer relationships.
Responsibilities
Achieves revenue, budget and other business objectives for each fiscal year
Develops business relationships with key customers within the store coverage area
Clearly defines goals and objectives for SSC personnel to measure performance
Provides leadership and direction in the pursuit of store objectives with employees
Communicates and works closely with customers to maximize market penetration and margin potential
Develops and implements strategic plans to accommodate corporate goals
Advises customer on product selection, pricing and sales volume
Analyzes and controls expenditures of SSC to conform to budgetary requirements
Analyzes sales reports showing sales volume, profit loss (EVA) and margins
Ensures prudent credit transactions and manages account collections
Participates in the planning process by providing accurate, achievable sales forecasts
Align achievements with corporate goals, standards, and objectives
Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program
Trains, leads and develops associates in various areas
Cross trains on all areas of SSC operations
Recruits, hires and manages SSC staff associates
Manages store metrics to ensure performance
Maintains store KPI’s to meet audit expectation requirements
Ensures compliance with Human Resource policies
Requirements
HS diploma and 5+ years relevant sales experience required
Bachelor's degree in Business or related field and 1+ years of relevant sales experience
4 years prior selling experience
Prior customer service experience is a plus
Minimum 2 years previous management experience
Strong interpersonal skills, excellent written and verbal communication skills
Analytical aptitude; time management and organizational skills
Proven training, teamwork, and leadership skills
Ability to “multi-task”
Demonstrated follow-up and follow-through skills
Must be proficient in MS Word, Excel, and PowerPoint
Must be Dal-Tile certified to operate powered industrial trucks.
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