General Manager of Operations overseeing custodial and maintenance solutions at Emery Proton Treatment Center in Atlanta, GA. Developing and executing maintenance solutions to meet customer needs while ensuring team performance and financial targets.
About the role
- Sales Center Manager overseeing store operations and driving sales growth for Dal-Tile, a Mohawk Industries subsidiary. Leading team performance and maintaining customer relations in a retail environment.
Responsibilities
- Responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
- Achieves revenue, budget and other business objectives for each fiscal year.
- Develops business relationships with key customers within the store coverage area.
- Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
- Provides leadership and direction in the pursuit of store objectives with employees.
- Communicates and works closely with customers to maximize market penetration and margin potential.
- Develops and implements strategic plans to accommodate corporate goals.
- Advises customers on product selection, pricing and sales volume and continues to build customer relations.
- Analyzes and controls expenditures of SSC to conform to budgetary requirements.
- Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
- Ensures prudent credit transactions and manages account collections.
- Participates in the planning process by providing accurate, achievable sales forecasts.
- Align achievements with corporate goals, standards, and objectives.
- Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
- Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
- Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties.
- Assists where necessary.
- Recruits, hires and manages SSC staff associates.
- Manages store metrics to ensure performance.
- Maintains store KPI’s to meet audit expectation requirements.
- Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
- Performs other related duties as required.
Requirements
- HS diploma and 5+ years relevant sales experience required
- Bachelor’s degree in Business or related field and 1+ years of relevant sales experience.
- 4 years prior selling experience.
- Prior customer service experience is a plus.
- Minimum 2 years previous management experience.
- Strong interpersonal skills, excellent written and verbal communication skills.
- Analytical aptitude; time management and organizational skills.
- Proven training, teamwork, and leadership skills.
- Ability to “multi-task.”
- Demonstrated follow-up and follow-through skills.
- Must be proficient in MS Word, Excel, and PowerPoint.
- Must be Dal-Tile certified to operate powered industrial trucks.
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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