Hybrid Key Account Manager

Posted last month

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About the role

  • Key Account Manager managing strategic customer relationships for a cloud-based construction SaaS solution. Driving renewals, retention, and product adoption among upmarket clients.

Responsibilities

  • Serve as the strategic point of contact and relationship owner for customers within our upmarket account segment
  • Own and drive renewals, retention and adoption for assigned accounts
  • Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
  • Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
  • Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
  • Identify at risk customers and deliver solutions to mitigate churn risk
  • Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard

Requirements

  • 3-5 years in SaaS account management or client facing roles
  • Demonstrated experience owning renewals and long term retention goals within assigned accounts
  • Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more
  • Strong presentation skills, as well as ability to master technical workflows
  • Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success
  • Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts
  • A strong desire to execute, drive impact and deliver measurable results
  • Have a positive attitude, be a self starter and above all, a great teammate
  • Spanish fluency is a bonus

Benefits

  • Medical, dental and vision with generous employer contribution
  • HSA/FSA
  • Life/LTD
  • Generous PTO
  • 12 Paid Holidays
  • 401k + Match
  • Continuing education
  • Free on-site gym
  • Monthly Social Events
  • Excellent company culture
  • Modern office with Ocean view and amenities

Job title

Key Account Manager

Job type

Experience level

Mid levelSenior

Salary

$85,000 - $100,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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