Account Manager engaging with stakeholders in medical labs and hospitals for Roche Centralised Solutions. Responsible for customer relationships, sales objectives, and implementation of innovations.
About the role
- Account Manager responsible for managing a portfolio of ~200 SMB customers at Sitemate. Proactively driving upsell and cross-sell opportunities while ensuring strong renewal outcomes.
Responsibilities
- Run structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases.
- Prospect within a ~200-account book by booking discovery conversations and identifying upsell / cross-sell opportunities.
- Manage renewal cycles end-to-end, including pricing, negotiation, and contracting.
- Partner closely with CSMs to stay across customer context, risks and timing to align commercial plays with customer readiness.
- Prioritise accounts and organise your calendar to balance long-term expansion plays with short-term commercial activities.
- Maintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities.
- Collaborate with, SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption.
Requirements
- Strong prioritisation and time management
- Experience in SaaS sales environment
- Growth mindset: Can receive feedback and change behaviour
- Great collaborator. Easy to work with and iterate ideas with
- Built world landscape knowledge & experience (Nice to Have)
Benefits
- Competitive, performance-based remuneration
- Equity options - own a piece of what you’re helping to build
- 20 days paid annual leave, plus sick, carer’s, and compassionate leave
- Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
- Learning & Development - professional growth budget and transparent career plans
- Laptop and home office setup budget
- Flexible work - remote or hybrid options, plus the ability to work from anywhere for several weeks each year
- Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions
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