Retail Operation Intern supporting daily operations of the retail department while gaining hands - on experience in the fashion industry. Learn from experienced professionals in the vibrant setting of Amsterdam.
About the role
- Director of Partner Operations at Rackspace leading operational aspects of partner relationships. Managing financial operations and ensuring seamless delivery across cross-functional teams.
Responsibilities
- Serve as the primary point of contact for centralized reporting on partner KPIs, including Hyperscaler activity managed in CPE and BGs.
- Establish and monitor performance standards for the Business; identify and address non-compliance.
- Manage the full lifecycle of partner incentive fund programs, including those with Hyperscalers.
- Identify and implement cost-effective operational improvements to enhance Business efficiency.
- Oversee partner onboarding and resolve partnership-related issues.
- Lead implementation and optimization of strategic partnerships, including cross-functional coordination, deal tracking, reporting, and partnership accounting.
- Develop and execute long- and short-term business plans for partnerships.
Requirements
- Bachelor’s degree required; advanced degree preferred.
- 10+ years of experience in enterprise operations, customer delivery, or program management.
- 10+ years of leadership and budget management experience.
- 5+ years in the IT services industry.
- Experience working with cloud technology companies and enterprise-level clients.
- Proven ability to develop strategic vision and lead change initiatives.
- Strong resource management skills to achieve goals efficiently.
- Demonstrated success in scaling enterprise operations in a tech or services environment.
- Executive presence with the ability to engage C-suite stakeholders.
- Deep financial acumen, including P&L management.
- Advanced understanding of Rackspace’s strategic partners, vision, and roadmap.
- In-depth knowledge of competitor offerings, including strengths and weaknesses.
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