About the role

  • Serve as the primary point of contact for centralized reporting on partner KPIs, including Hyperscaler activity managed in CPE and BGs.
  • Establish and monitor performance standards for the Business; identify and address non-compliance.
  • Manage the full lifecycle of partner incentive fund programs, including those with Hyperscalers.
  • Identify and implement cost-effective operational improvements to enhance Business efficiency.
  • Oversee partner onboarding and resolve partnership-related issues.
  • Lead implementation and optimization of strategic partnerships, including cross-functional coordination, deal tracking, reporting, and partnership accounting.
  • Develop and execute long- and short-term business plans for partnerships.

Requirements

  • Bachelor’s degree required; advanced degree preferred.
  • 10+ years of experience in enterprise operations, customer delivery, or program management.
  • 10+ years of leadership and budget management experience.
  • 5+ years in the IT services industry.
  • Experience working with cloud technology companies and enterprise-level clients.
  • Proven ability to develop strategic vision and lead change initiatives.
  • Strong resource management skills to achieve goals efficiently.
  • Demonstrated success in scaling enterprise operations in a tech or services environment.
  • Executive presence with the ability to engage C-suite stakeholders.
  • Deep financial acumen, including P&L management.
  • Advanced understanding of Rackspace’s strategic partners, vision, and roadmap.
  • In-depth knowledge of competitor offerings, including strengths and weaknesses.

Job title

Director, Partner Operations

Job type

Experience level

Lead

Salary

$143,700 - $191,600 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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