About the role

  • IT Operations Manager responsible for overseeing IT operations at Cerapedics. Contributing to mission of transforming bone repair through leadership and technical management.

Responsibilities

  • Own and manage day-to-day IT operations, ensuring uptime, performance, and predictable service delivery across IT and OT environments.
  • Act as the primary operational decision-maker, escalating to the Sr. IT Director when strategic tradeoffs or risk decisions are required.
  • Establish and refine operational processes including incident management, change management, patching, and system lifecycle management.
  • Serve as the senior IT presence when the Sr. IT Director is unavailable (vacation, off-hours, business travel).
  • Directly manage and mentor Endpoint / Helpdesk Engineers, Systems & Network Engineers.
  • Serve as the backup and technical lead for systems and network engineering in a single engineer model.
  • Design and maintain resilient architectures across cloud, campus, and manufacturing systems.

Requirements

  • Bachelor's degree in information technology, Computer Science, Computer Information Systems or Business Administration with an IT discipline or an equivalent combination of education and work experience.
  • Advanced degree or MBA with an IT Management concentration preferred but not required.
  • At least 10 years of experience in IT specializing in supporting organizational IT programs and infrastructure.
  • 8 years of management experience leading a team of IT professionals.
  • Microsoft Certified: Azure Solutions Architect Expert
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • Palo Alto Networks Certified Network Security Engineer (PCNSE), Cisco Certified Network Professional (CCNP), ISA / IEC 62443 or SCADA Security Certification, SAP System Administration experience.

Benefits

  • Medical, vision, and dental insurance
  • Group life insurance
  • 401k matching
  • Short- & long-term disability
  • Potential target bonus
  • Paid time off
  • 11 paid holidays

Job title

IT Operations Manager

Job type

Experience level

SeniorLead

Salary

$133,000 - $167,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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