Operations Supervisor managing performance and coaching staff in the mortgage services industry. Focused on client relationships and operational excellence within property preservation teams
About the role
- Operations Team Member in pet aftercare operations, packaging memorial items, and managing cremations. Working with a close-knit team in a compassionate environment.
Responsibilities
- Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.
- Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
- Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.
- Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
- Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
- Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
- Other duties as assigned.
Requirements
- High school diploma or equivalent
- Minimum of 12 months experience in a service industry
- Valid Driver License may be required
- Passion for Pets - Caring, patient, kind, and empathetic.
- Customer Focus - Prioritize quality, safety, and ethics.
- Problem Solving – Developing Solutions and Quick Thinking
- Proven team player who is flexible and adaptable.
- Energetic, self-motivated, and results oriented.
- Good verbal communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
- Safety - Committed to working in a safe environment, e.g., OSHA
- Strong attention to detail
Benefits
- 3 national medical plans that pay 100% after the members’ deductible and copays
- 2 national dental plans that cover many services at no cost to the plan members
- National vision plan
- Company paid Life/ AD&D and LTD for all full-time employees
- Chance to purchase additional Life/AD&D coverage at discounted rates
- Critical Illness, Accident and Pet insurance are offered as an employee’s choice
- Tax savings account: HSA, Health and Dependent Care FSAs
- 401(k) Retirement plan
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program
Job title
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