Program Manager responsible for root cause analysis and remediation processes at Remitly. Collaborate with teams to improve operations in financial services for global customers.
About the role
- Program Director managing large maritime and offshore Energy projects at Quvia, driving program success and optimizing connectivity solutions for clients across regions.
Responsibilities
- The Program Director will lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients in multiple regions/ timezones (APAC, EMEA, North America).
- Leverage your industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines.
- Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams.
- Documenting program and customer progress and financial performance of the client program.
- Identify, and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to develop new, customer value-driven solutions.
- Work cross-functionally (typically with the sales team and senior management) to offer alternate solutions and product growth opportunities.
- Function as the primary driver of communication (including broad-based/complex communications) between Client and Customers stakeholders.
- Develop resource utilization and planning tools for program and portfolio management.
- Implement established program management processes, dashboards, templates, policies, and metrics.
- Lead timely resolution of key issues, decisions, escalations, and risks.
- Help identify and fix processes and procedures that impede the smooth implementation of customer initiatives and programs.
- Review, understand, and ensure the Quvia team adheres to the contract and client's agreements.
Requirements
- Bachelor's (4 years) degree in engineering, science, business, or a related discipline.
- Minimum 8+ years of increasingly responsible experience, with at least five (5) years of experience managing customers via traditional and agile project/program management methodology.
- Understanding of satellite and networking technologies.
- Must have experience with PM tools, such as JIRA, Smartsheet, Monday.com.
- Experience managing complex Client IT projects/programs, preferably Enterprise, Networking, and Software deployments.
- Experience with IFC and/or IFE-related projects and program deployments.
- Excellent written and verbal communication skills with a demonstrated ability to work with cross-functional teams.
- Ability to assist Energy client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment.
- Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success.
- Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
- Good judgment and the capacity to independently evaluate situations and identify the optimum action.
- The initiative to seek ways to contribute to the company's success goes beyond a narrow definition of job responsibilities.
- Deals comfortably with senior management and can present and converse with people in positions of authority.
- Experience with handling customer disputes with win-win resolution options while maintaining the integrity of the contract.
- Act as the voice of the customer for Quvia.
- Able to identify and then support sales in proposing new solutions for the customer.
Benefits
- Competitive Salary
- Performance Bonus
- Equity Stock Options
- Private Healthcare Plan including optical and dental care
- Flexible PTO + public holidays
- 401k Plan
- Monthly Phone Allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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