Directeur d'expérience en certification at Demers Beaulne overseeing audit strategies and managing team performance in a hybrid setting with professional development opportunities.
About the role
- Senior Director driving the integration of QS’s B2B SaaS product platforms for global higher education. Leading product vision and organisational scaling to enhance enterprise customer engagement.
Responsibilities
- Define, own and execute an integrated product strategy aligned to growth targets, customer needs, and market opportunities
- Build and scale a high-performing product organisation of 15+ professionals
- Drive product roadmap prioritisation grounded in customer insights, market analysis, and business impact
- Partner closely with Engineering to deliver efficient product development and delivery processes
- Work cross-functionally with Sales and Marketing to optimise go-to-market strategies and product positioning
- Own customer discovery and validation processes to ensure product-market fit
- Establish and monitor key product metrics including adoption, retention, and customer satisfaction
- Drive product-led growth initiatives and optimise user onboarding and activation
- Manage product portfolio decisions including sunset strategies and new initiative prioritisation
- Present product strategy and performance to executive team and board of directors
- Champion user experience design and ensure products meet accessibility and usability standards
- Develop pricing strategies and work with Revenue teams on monetisation optimisation
- P&L responsibility for the B2B SaaS product cluster
Requirements
- Extensive experience and expertise in B2B product management, complemented by recent leadership experience driving teams, products, and impact
- Proven track record of leading and building successful multi-location teams, fostering collaboration, innovation, and shared success across geographies
- Proven track record of building and scaling SaaS products serving enterprise customers
- Deep understanding of B2B sales cycles, buyer personas, and enterprise software evaluation processes
- Experience leading product teams through high-growth phases and organisational scaling
- Strong analytical skills with expertise in product analytics, A/B testing, and data-driven decision making
- Technical depth to collaborate effectively with engineering teams on architecture and technical decisions
- Excellent stakeholder management and executive communication skills
- Experience with modern product development frameworks (Agile, Lean, Design Thinking)
- Appropriate degree or appropriate equivalent professional credentials preferred
- Experience of, or interest in, international higher education sector may be helpful
Benefits
- Competitive base salary
- Access to an annual bonus scheme (for qualifying roles only)
- 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years
- Access to a Buy Holiday scheme allowing you to buy up to 5 additional holiday days per year
- Enhanced maternity and paternity leave
- Generous pension through Royal London
- Comprehensive private medical insurance and wellness scheme through Vitality
- Cycle to work scheme
- A vibrant social environment and multicultural and multinational culture
- Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
- A focus on welfare which is led by our global wellness team, with mental health first aiders globally
- Access to a variety of diversity and inclusion initiatives and groups
- Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
- Support for volunteering and study leave
- Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
- Options to join our outstanding global Mentorship programme
Job title
Job type
Experience level
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Degree requirement
Location requirements
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