Onsite Director, Business Support Services

Posted 4 days ago

Apply now

About the role

  • Director of Product & Portfolio Management at QTS Data Centers establishing enterprise IT processes and leading product organization. Focusing on outcomes, investment transparency, and organizational change management.

Responsibilities

  • Building and leading the Product organization
  • Establishing enterprise IT intake, demand management, and prioritization processes
  • Creating an IT Finance and value management function to drive investment transparency and ROI
  • Launching and scaling Organizational Change Management as a core delivery capability
  • Ensuring outcomes and realized value are clearly defined, tracked, and communicated
  • Standing up and scaling a team of Product Leads aligned to key capability and value areas
  • Establishing clear product ownership, decision rights, and operating rhythms
  • Embedding modern product practices that connect strategy to execution and learning
  • Designing and operating a unified IT intake and demand management system
  • Building objective prioritization frameworks aligned to business outcomes and investment value
  • Creating transparency into capacity, sequencing, dependencies, and tradeoffs
  • Establishing portfolio-level reporting that connects work to outcomes and realized value
  • Building a dedicated IT Finance capability focused on CapEx vs OpEx strategy, investment tracking, forecasting and variance management, and outcome-based ROI measurement
  • Partnering closely with Finance to ensure technology investments are governed effectively and transparently
  • Enabling dynamic investment decisions grounded in data and value realization
  • Defining change strategy, adoption measurement, communications, and enablement standards
  • Ensuring technology investments translate into real behavior change and business impact
  • Facilitating objective, outcome-driven portfolio governance and investment conversations
  • Aligning stakeholders around priorities, tradeoffs, and value realization
  • Creating a culture of transparency, accountability, and continuous improvement

Requirements

  • 12+ years of experience across product management, portfolio management, transformation leadership, or related disciplines
  • Proven experience building and scaling new functions or operating models
  • Strong background in product organizations, portfolio governance, or large-scale transformation
  • Experience designing prioritization frameworks, investment governance, and value realization models
  • Demonstrated ability to lead cross-functional teams and influence senior stakeholders
  • Strong analytical, financial, and strategic thinking capabilities
  • Excellent communication skills across executive and technical audiences.

Benefits

  • medical, dental, vision, life, and disability insurance
  • 401(k) retirement plan
  • flexible spending and HSA accounts
  • paid holidays
  • paid time off
  • paid volunteer days
  • employee assistance program
  • tuition assistance
  • parental leave
  • military leave assistance
  • QTS scholarship for dependents
  • wellness program
  • other company benefits
  • bonus eligible

Job title

Director, Business Support Services

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job