Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
About the role
- Sales Support Specialist reducing administrative workload for the sales team in a technology group. Ensuring operational efficiency and timely execution of tasks for better client engagement.
Responsibilities
- Reduce the administrative workload of the sales team by managing high volume tasks.
- Ensure smooth operational support across renewals, licensing, financial administration, and quote management.
- Allow the sales team to focus on high value client interactions.
- Enable the sales team to focus on strategic client engagement by ensuring operational efficiency and timely execution of administrative tasks.
Requirements
- Monitor and manage automated checks and queries for bronze-tier accounts to ensure timely renewals.
- Handle daily adhoc license requests submitted via Zendesk, ensuring accurate and prompt fulfillment.
- Manage simple third-party renewals, including CloudM, Chrome, Meet, BetterCloud and GAP.
- Address invoice queries related to bronze renewals.
- Create purchase orders for third party services using standard sheet templates.
- Generate small adhoc and hardware quotes by liaising with vendors and procuring alongside customers as needed.
- Experience using Salesforce or another CSM.
- A highly motivated attitude to targets.
- Ability to work with minimal supervision and proactive approach to completing assigned tasks. Must also be comfortable working to deadlines.
- Healthy negotiation and interpersonal problem solving skills.
- Happy to go the extra mile for business and customer needs.
- Strong organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritise workload effectively.
- Customer-focused attitude with a commitment to delivering high-quality service and building lasting relationships.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with internal teams, Google and external clients.
- Proven experience in sales, sales support, operations coordination, or customer service roles.
- Strong mathematical or spreadsheet skills. Ability to navigate a spreadsheet template and make adjustments to formulas is essential.
Benefits
- Competitive base salary.
- Matching pension scheme (up to 5%) from day one.
- Discretionary company bonus scheme.
- 4 x annual salary Death in Service coverage from day one.
- Employee referral scheme.
- Tech Scheme.
- Private medical insurance from day one.
- Optical and dental cash back scheme.
- Help@Hand app: access to remote GPs, second opinions, mental health support, and physiotherapy.
- EAP service.
- Cycle to Work scheme.
- 36 days annual leave (inclusive of bank holidays).
- An extra paid day off for your birthday.
- Ten paid learning days per year.
- Flexible working hours.
- Market-leading parental leave.
- Sabbatical leave (after five years).
- Work from anywhere (up to 3 weeks per year).
- Industry-recognised training and certifications.
- Bonusly employee recognition and rewards platform.
- Clear opportunities for career development.
- Length of Service Awards.
- Regular company events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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