Product Specialist role focusing on sales and technical support in sustainable mining technologies at FLSmidth. Collaborating with global teams to optimize mill life and enhance customer solutions.
About the role
- Machine Control Product Specialist solving complex technical challenges with advanced software solutions for global construction industry. Delivering high-impact technical support and training events to empower users.
Responsibilities
- Deliver high-impact technical support to worldwide business partners and resellers across a diverse product portfolio.
- Analyze complex data and evaluate system performance to resolve issues of diverse scope.
- Perform rigorous system acceptance testing to ensure the highest standards of product quality.
- Spearhead training events and develop multi-media technical communications to empower users globally.
- Act as the voice of the customer to influence ongoing product development and ensure solutions meet real-world needs.
Requirements
- Comprehensive understanding of machine control systems, site positioning solutions, and construction software.
- Proven ability to diagnose and resolve complex technical issues to maximize customer satisfaction.
- Proficiency in interpreting complex hydraulic schematics, manuals, and technical diagrams.
- Strong electrical foundation and the ability to convey complex concepts to varied audiences.
- Ability to manage a high volume of support tasks independently while maintaining high-quality standards.
- Field experience in Geomatics, Mechanical Engineering, Civil Engineering, or Electrical Engineering is a bonus.
- Practical proficiency in welding techniques such as MIG, TIG, or Stick.
- Previous experience as an Equipment Operator, Survey Engineer, or Data Prep Specialist is a plus.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
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Degree requirement
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