Hybrid ServiceNow Deployment, Experienced Associate

at PwC

• Job title: ServiceNow Deployment, Experienced Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $63,000 - $140,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Google Cloud Platform, ITSM, ServiceNow
• Location requirements: Hybrid, Chicago, United States

About the role

• Monitoring and troubleshooting cloud-based systems while ensuring seamless operations at PwC. Design and implement secure IT systems for business operations and optimise performance.

Responsibilities

• responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems
• design and implement robust, secure IT systems that support business operations
• manage and optimise cloud infrastructure and services to enable seamless operations and high availability for clients
• enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime
• act as a reliable, contributing member of a team
• adapt to working with a variety of clients and team members, each presenting varying challenges and scope
• take ownership and consistently deliver quality work that drives value for clients and success as a team.

Requirements

• Minimum Degree Required: Bachelor Degree
• Preferred Degree: Master Degree
• Certification(s) Preferred: ITIL 4, COBIT, ISO 27001, ServiceNow Certification(s), BMC Helix Certification(s), Flexera Certification(s), Jira Service Management (JSM) Certification(s) from a leading cloud service provider (AWS, Azure, GCP), FinOps Certified Practitioner
• Demonstrates extensive-level abilities and success with managing the identification and addressing of client needs
• As a Manager, you have extensive level abilities understanding at least one of the following areas: ServiceNow or similar tool’s IT Service Management modules and how they are implemented across different operating models (ITIL); DevSecOps transformations; Cloud platforms (AWS, Azure, Google Cloud Platform) and their key technologies, including: Observability, AIOps, APM; Industry leading discovery technologies (SCCM, Tanium, Armis, Intune) and how they integrate with ServiceNow; Developing and re-engineering IT processes, capabilities, and controls in a proven and efficient way; Implement and mature governance frameworks, including operating models for skills and people to support operations on premise and in the cloud as well as reporting capabilities; and, IT Financial Management- cost asset management and optimization.
• Demonstrates extensive abilities and/or a proven record of success in the following areas: Bringing together the right perspectives, identify roadblocks, and integrate feedback from clients and team members; Managing delivery from project scoping to conclusion, while consistently keeping the client’s goals in mind; Having a passion for developing and growing team members; Communicating complex information simply; Finding yourself in the role of advisor and peer to others; Approaching new projects with an open mind; Believing empathy for coworkers and customers is key to your success; Valuing learning from mistakes and ask for help when needed; Persevering through challenges; Believing in the value created by diverse teams and can adapt to a variety of working styles; and, Developing thought leadership materials to further your knowledge and create new relationships.
• Demonstrates extensive abilities and/or a proven record of success in the following areas: ServiceNow/BMC Helix/Jira Service Management (implementations, transformations, etc.); IT Service Management, ITIL 4, COBIT; IT Asset Management / IT Cloud Financial Management; Cloud Platforms (Amazon Web Services (AWS), Azure, GCP); DevSecOps Transformation; Cloud Discovery, including tagging integration and federated configuration; Cloud Application Performance Monitoring (APM); Cloud auto-scaling, ELB; Cloud AI Ops / AI Monitoring; and, Cloud Discovery.

Benefits

• medical
• dental
• vision
• 401k
• holiday pay
• vacation
• personal and family sick leave
• annual discretionary bonus