Technical CRM Manager at Plum handling lifecycle campaigns and customer engagement for the smart saving and investing app. Collaborating cross - functionally to ensure clear communication and campaign success.
About the role
- Dynamics 365 CRM (Sales & Services) Delivery Lead at PwC Canada building and guiding a team of CRM professionals. Driving implementation projects and client engagement in Microsoft ecosystem.
Responsibilities
- Build and guide a team of CRM professionals
- Leverage profound knowledge and expertise in CRM systems for successful implementation projects
- Foster a partnership with Microsoft to capitalize on growth opportunities
- Identify and seize opportunities to engage with clients and cultivate new relationships
- Deliver tailored Microsoft 'Dynamics 365 Sales & Service' solutions
Requirements
- Consulting and/or operational experience
- Profound knowledge and expertise in CRM systems, particularly Microsoft 'Dynamics 365 Sales & Service'
- Leadership qualities and the ability to be recognized as a subject matter expert
- Project management and project planning skills
- Clear and articulate written and verbal communication skills
- Good facilitation, delivery skills, presentation and report writing skills
- Effective leadership and people management skills
- Ability to develop and manage senior-level relationships
- Ability to work on multiple projects, meet deadlines and manage stakeholder expectations
- A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
Benefits
- Competitive compensation package
- Inclusive benefits
- Flexibility programs
- Professional development opportunities
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