Director of Customer Engagement at Johnson & Johnson shaping media data analytics across sectors. Leading comprehensive measurement framework development for business optimization.
About the role
- Customer Success Manager onboarding clients and ensuring product adoption at PureSpectrum, a market research platform. Collaborating with cross-functional teams to drive customer success.
Responsibilities
- Guide new customers through a seamless onboarding journey with exceptional training and support.
- Foster smooth product adoption by providing ongoing training and support to users.
- Resolve issues and troubleshoot technical problems in a timely manner.
- Proactively reach out to customers, identify their needs, and ensure they leverage the full potential of the PureSpectrum Marketplace.
- Leverage customer feedback to continuously improve the onboarding process for future clients.
- Conduct in-depth analysis of product malfunctions, identifying root causes and potential solutions.
- Collaborate effectively with the sales and product teams to ensure client success.
- Provide strategic guidance to clients and act as a thought leader in the industry.
- Mentor and coach Client Success Associates, fostering a high-performing team.
- Participate in developing and implementing innovative client success initiatives and processes.
Requirements
- 2+ years of experience with using the PS Marketplace product
- 2–4 years of proven experience driving operational excellence in Project Management, Customer Success, or Product Operations (or a similar high-impact role)
- Fluent in German and English
- Experience with solving problems and providing clear feedback
- Manage a portfolio of client accounts and act as the primary point of contact
- Ability to communicate with customers
- Ability to work closely with cross-functional teams, such as sales, marketing, and product development, to ensure client success
- Familiarity with data analysis and troubleshooting on the PS Marketplace platform
Benefits
- robust medical and dental coverage
- wellness stipend to support your physical and mental well-being
- paid parental leave
- generous PTO and sick time
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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