Director of Client Success leading Centerfield’s Home Services organization to drive client performance and revenue growth across a $100M portfolio.
About the role
- Email CRM Specialist executing content strategies for e-commerce campaigns in a hybrid setup. Collaborating with teams to optimize email and marketing strategies for maximum engagement.
Responsibilities
- Helping to build email, push, and SMS campaigns within the marketing platform and external tools
- Coordinating the proofing & approvals process to attain stakeholder feedback
- Communicating campaign details and audience segmentation
- Applying best practices to marketing campaigns and identifying new ways to improve campaign performance
- Monitor and optimise always-on automated campaigns: regularly update creative and conduct A/B tests to maximise omni-channel performance
- Work with the product team to troubleshoot technical issues and diagnose/correct incorrect workflow triggering
- Assist with QA to ensure 100% error-free execution on campaign elements and set-up
- Supporting the Customer engagement team’s A/B testing goals and requirements
- Assist with process improvements, quality checks, logging errors, and escalating potential issues
- Report on key metrics for day-to-day marketing campaigns across email and push
- Manages email marketing calendar and coordinates additional requests for CRM team
- Collaborate with Commercial, category marketing, design teams to improve asset delivery processes
- Support weekly planning and strategy
- Additional marketing support where required
Requirements
- With at least 3 years of relevant experience
- Experience in any CRM is acceptable
- Must have experience working in an e-commerce environment
- Experience in the AU Market is preferred but not required
Benefits
- Fixed Dayshift and Weekends Off
- Hybrid Setup: 3 days onsite, 2 days work from home
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CRM Strategist developing CRM systems to drive revenue growth for a music industry tech startup. Collaborating on initiatives to improve user engagement and optimize retention through data - driven strategies.
Customer Success Manager overseeing client implementations and support in surgical education. Collaborate with hospitals and medical institutions using our online learning platform.
Senior CRM Associate overseeing Spanish marketing communications for DraftKings. Creating content and executing campaigns while collaborating across teams in the sports entertainment industry.
Sr. Regulatory Affairs Specialist focusing on compliance and governance under the Controlled Substances Monitoring Program at McKesson. Collaborating across departments for regulatory excellence and optimization.
Customer Success Executive driving the onboarding of new clients for Allica Bank's Business Rewards Accounts. Engaging with SMEs to maximize banking opportunities in a hybrid role.
Customer Success Specialist managing client relationships at a managed service provider. Focused on customer satisfaction, retention, and collaboration across internal teams.
Customer Success Analyst helping clients maximize their use of logistics platform. Engaging with stakeholders in São Paulo and ensuring high levels of customer satisfaction.
Regional Lead of Customer Success managing customer relationships and maximizing product adoption in Greater China & East Asia. Collaborating with internal teams to ensure effective solution delivery and support.
Customer Success Manager managing targeted Vello customer relationships and ensuring adoption of software solutions. Collaborating with internal teams to enhance service delivery for IDEXX's Veterinary Software products.