Hybrid Account Manager – National Accounts

at Prudential Financial

• Job title: Account Manager – National Accounts
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $107,300 - $166,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Newark, United States

About the role

• National Account Manager responsible for maintaining customer relationships in Group Insurance. Increasing sales revenue and satisfaction for existing National Account cases.

Responsibilities

• Establishing and maintaining cooperative relationships with customers, brokers, consultants, and internal business partners
• Resulting in increased sales revenue, customer persistency, and customer satisfaction with existing Group Life & Disability National Account cases
• Working closely with our Account Executives in executing customer-specific business plans that are linked to Group Insurance goals and objectives
• Business Development
• Coordinating Marketing, Sales, and Support service for assigned accounts
• Possessing an understanding of your assigned customers’ requirements and initiating actions that maintain high levels of customer satisfaction
• Proactively partnering with internal contacts to facilitate timely resolution of issues or problems presented by customers and/or brokers
• Presenting products, services, and plan design information to meet customer needs
• Addressing customer questions and concerns regarding any aspect of our product offering
• Providing guidance to junior staff

Requirements

• 2-3 years’ experience in Group Insurance and benefits
• Customer management experience (preferred)
• Experience in Group Insurance underwriting or financials (a plus)
• Strong customer service focus
• A detail-orientated individual with strong analytic, organization and time management skills
• Excellent communication skills
• A solid knowledge of Prudential’s Group Insurance product and services

Benefits

• Medical, dental, vision, life insurance, disability insurance
• Paid Time Off (PTO)
• Leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.